Thank you for completing our online form. Sorry, it looks like we’re unable to help on this occasion.
Based on your answers, we don’t feel that we can proceed with your claim. A common reason why we may be unable to help is due to your annual earnings exceeding the threshold that allows us to reclaim your tax deduction.
You may contact HMRC directly if you wish, by visiting their website at https://www.gov.uk/government/organisations/hm-revenue-customs