Once you have spoken to us, we will send out pre-populated claim packs by post within 5 working days. It’s best to speak to a trained claims agent to ensure that you are claiming for all your eligible PPI policies. This conversation also ensures we have the full picture in order to fight your complaint for you.
We post your claim packs, (along with a pre-paid return envelope) with most of the information completed. You just simply need to read all information carefully, finish, sign and return the forms. If you see something that you want to change, please make the amendments to the form in black ink and write your initials next to them.
If you have submitted your claim online and we have not been able to contact you, we will automatically post your claim packs, one for each loan and card PPI policy within 48 hours of the enquiry.
The forms contain only the information we need to process your complaint. Once completed please return each pack to us at our freepost address:
IC Packs Team
PO Box 6805,